Governance and Sustainability System

The corporate governance system of Scottish Power Retail Holdings Limited is known as the ScottishPower Customer Business Governance and Sustainability System, which is approved by the Company’s Board of Directors.

The ScottishPower Customer Business Governance and Sustainability System is updated from time to time in accordance with the ScottishPower group’s decision-making policies and procedures, including to reflect relevant updates made to the policies, strategies and general guidelines of the ScottishPower group’s ultimate shareholder Iberdrola, S.A. (Iberdrola Governance and Sustainability System (Governance and Sustainability System - Iberdrola)).

The following is a general explanation as to how the ScottishPower Customer Business Governance and Sustainability System is structured in practice.

The Driving Ideas of the Governance and Sustainability System and the Introduction to the Governance and Sustainability System are designed to be a preamble which describes the origin and driving ideas behind the ScottishPower Customer Business Governance Sustainability System and its constituent policy documents. The format of the Company’s Governance and Sustainability System is principally modelled on the Governance and Sustainability System of its ultimate shareholder Iberdrola, S.A., and is formally divided between four ‘Books’, being the Introductory Book, Book One – Articles of Association and Corporate Organisation, Book Two – Corporate Policies and Book Three – Internal Audit, Risk and Compliance).